Frequently asked questions

Once your business account is approved it is assigned to a price group (hospital, clinic, distributor). When you are signed in, every price in the catalogue is shown at your group’s rate and orders are placed at that price.

Yes. On the quick order page type one SKU and quantity per line or upload a CSV. Codes are matched, rounded to pack multiples and added to the cart in one go.

Credit/debit card (3D Secure), bank transfer and, for approved business accounts, open account (credit terms). Your limit and terms are shown in your account.

In-stock items paid before the weekday cut-off time ship the same day. The cut-off time is shown in the top bar and on the dispatch label.

Items stored at 2–8 °C ship in insulated boxes with ice packs and a temperature logger, Monday to Wednesday only so they are never in transit over a weekend.

Company name, tax office and tax number are enough to apply. For products sold only to healthcare professionals we may ask for an operating licence.

Yes. Add products to your quote list and send the request with your tender reference. The quote arrives by e-mail with line prices and lead times; accept it and the lines go to your cart at the quoted price.

The label section of each product page shows the ÜTS product number, UDI-DI, CE mark and notified body number. Declarations of conformity and certificates can be downloaded as PDFs from the Documents tab.

These products are sold only to approved business accounts (hospitals, clinics, pharmacies, laboratories, distributors). Prices are visible to individuals, but the items cannot be added to the cart.

Unopened, undamaged sterile products can be returned within 14 days of delivery. Opened sterile and single-use products cannot be returned for health and hygiene reasons.

Have the courier record the damage and refuse the carton. If you already accepted it, send us photos within 2 working days and we will replace it.